We want you to love what you order. If something isn’t right, here’s how our return and refund process works.
Return Window
You may request a return or exchange within [14 days] of receiving your order.
Eligibility
To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-returnable items: [e.g. underwear, sale items, accessories — customize as needed]
How to Start a Return
- Email admin@fubuclothing.com.co with your order number and reason for return
- Our team will confirm eligibility and provide return instructions
- Ship the item back to the address provided
- Once received and inspected, we’ll process your refund or exchange
Refunds
Approved refunds are issued to your original payment method within [7–10 business days] after we receive the returned item. Shipping charges are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, contact us within [48 hours] of delivery with photos, and we’ll arrange a replacement or full refund at no extra cost.
Exchanges
Need a different size or color? Follow the same return process and mention that you’d like an exchange instead of a refund.
Questions?
Reach out at admin@fubuclothing.com.co — we’re happy to help.